4dgang Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Welcome to the Privacy Policy 4dgang. This document forms part of the service agreement between you as the user and 4dgang as the responsible data controller. We operate an online casino platform at 4dgang.ws and takes privacy protection responsibilities very seriously.

This Privacy Policy is designed to explain — in plain, straightforward language, not confusing legal jargon — how your personal information is collected, used, protected, and shared (or more accurately, not shared) when you use the platform 4dgang. We believe you have the right to know exactly what happens to your data.

By registering an account or continuing to use the platform 4dgang, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you may stop using the platform and contact us to request data deletion.

4dgang only collects data that is strictly necessary to provide you with a safe, lawful, and high-quality service. We do not collect excessive or irrelevant data. The following are the categories of data we collect:

A. Data You Provide Directly

• Registration information: Full name, date of birth, phone number, email address, and password (stored in hashed form).
• Identity Verification (KYC): A copy of your MyKad or passport may be requested for age verification and fraud prevention purposes.
• Financial information: Payment method details such as your Touch 'n Go, GrabPay, Boost, or DuitNow e-wallet account numbers, or FPX information for deposits and withdrawals. Full card numbers are never stored by us.
• Communications: Records of any communications you send to our support team via chat, email, or other channels.

B. Automatically Collected Data

• Technical data: IP address, browser type, operating system, screen resolution, and device information used to access the platform.
• Usage data: Pages visited, games played, session duration, clicks, and navigation patterns within the 4dgang platform.
• Transaction data: Records of all deposits, withdrawals, bets, winnings, and losses associated with your account.
• Cookie information: Data collected through cookies and similar tracking technologies, as described in Section 6.

4dgang uses collected data for limited and legitimate purposes only. Each data use purpose is supported by a clear legal basis under Malaysia's PDPA:

• Service provision: Managing your account, processing deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, and FPX, and enabling access to all games on the platform.
• Identity verification: Verifying that you meet the minimum age requirement of 21 and confirming your identity before processing withdrawals of RM 1,000 or more.
• Security & fraud prevention: Detecting and investigating suspicious activity, multiple account usage, money laundering, and bonus abuse.
• Legal compliance: Meeting the reporting and record-keeping obligations required under applicable Malaysian law.
• Platform improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the performance, design, and user experience of the 4dgang platform.
• Service communications: Sending important technical notices, terms updates, security alerts, and promotional information that you have opted in to receive.
• Responsible gambling: Monitoring gameplay patterns to identify players who may need assistance and offering appropriate limit-setting tools.

4dgang does not sell, rent, or trade your personal data to any party. Data is only shared in limited, necessary circumstances, as follows:

• Payment providers: Transaction details required to process your payments are shared solely with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks.
• Gaming technology providers: Game data required to operate gameplay is shared with our licensed game content providers, who are bound by strict data protection agreements.
• Legal authorities: Where required by a court order, law enforcement directive, or other legally binding obligation under Malaysian law.
• Business transfer: In the event of a merger, acquisition, or asset sale, data may be transferred to the new entity, with prior notice given to you.

All third parties who receive your data are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the purposes specified in their agreement with 4dgang.

4dgang invests seriously in security infrastructure to ensure your data is protected at every stage — in transit, at rest, and during processing.

• Encryption in transit: All communications between your browser and 4dgang's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate. You can verify this via the padlock icon in your browser's address bar.
• Encryption of stored data: Sensitive data, including passwords (stored as bcrypt hashes), KYC information, and financial details, are stored in encrypted form within our secure databases.
• Strict access controls: Only 4dgang staff with a legitimate business need are permitted to access users' personal data, and all such access is logged and continuously monitored.
• Regular security audits: Our internal security team and independent auditors conduct regular security assessments to identify and address any vulnerabilities.
• Two-factor authentication (2FA): 4dgang offers and encourages the use of 2FA on all accounts for an additional layer of protection.
• Backup and recovery: Data is automatically backed up to separate secure locations to ensure service continuity and recovery in the event of a technical incident.

Cookies are small text files stored on your device when you visit a website. 4dgang uses cookies to ensure the platform functions correctly, enhance your experience, and understand how players use our platform.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your login functionality and account security. 4dgang does not use third-party advertising cookies.

Under Malaysia's PDPA and the privacy principles we uphold, you have a range of rights regarding the personal data we hold about you. We are committed to fulfilling these rights efficiently and transparently.

4dgang retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account is active and for 5 years after account closure to meet legal compliance requirements.
• Financial transaction records: Retained for 7 years in accordance with Malaysian financial and tax regulatory requirements.
• Support communication records: Retained for 2 years for quality control and complaint resolution purposes.
• KYC data (identity verification): Retained for 5 years after account closure in accordance with anti-money laundering standards.
• Inactive accounts: Accounts inactive for 36 consecutive months will be contacted via email. If no response is received within 60 days, all non-legally mandated data will be securely deleted.

Once the designated retention period has elapsed, data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

Platform 4dgang is exclusively for individuals aged 21 and above. We do not knowingly collect or process the personal data of any individual who is a minor.

• We do not accept registrations from individuals under the age of 21.
• We do not knowingly collect data from children or minors.
• Our platform is not designed or marketed towards minors.

If we discover that personal data has been collected from minors without proper verification, we will immediately delete that data and terminate the account in question. If you believe your child has created an account on our platform, please contact us right away at support@4dgang.ws.

Platform 4dgang may contain links to third-party websites or services such as payment providers. This Privacy Policy applies solely to the 4dgang platform and does not cover the privacy practices of other websites.

We encourage you to read the privacy policy of every third-party website you visit, as 4dgang is not responsible for the content, privacy practices, or security of those websites.

4dgang reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements.

• Material amendment notice: Any material changes to how we use your personal data will be communicated via your registered email address at least 14 days before taking effect.
• Website notice: A banner or notice will be displayed on the 4dgang homepage whenever there is a significant update to the Privacy Policy.
• Effective date: Each version of the Privacy Policy states the date it takes effect. The latest version is always available on this page.
• Continued use: Continued use of the 4dgang platform after the effective date of any amendment constitutes acceptance of the latest version of the Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 4dgang to manage your personal data, please contact us through the following channels:

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority if you are dissatisfied with our response.